FQA |
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1) What is the MOQ? |
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Our minimum order quantity is 10k~20k units per shape/colour/size. |
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2) What are your lead times? |
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Standard lead time is 35~50 days |
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3) Are they certified by any international standard in the area of Quality Management and Product Safety? If yes, please indicate |
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Yes, ISO9001:2015,ISO14001,ISO45001 |
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4) Have you implemented a Product Security System properly documented? |
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Yes, Good Manufacturing Practice periodically monitored & Hazard analysis programme. |
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ORGANICS: pest control system |
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PHYSICS: cleaning and sanitizing on the manufacturing line once a day |
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CHEMICALS: systematically manage the raw/packaging material by FIFO system |
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5) Is there a formal internal audit program? If so, what standards are audited to? |
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ISO standard and inspection report. |
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6) Is there a process to ensure customer requirements can be met prior to accepting a purchase order? |
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Yes, there is an inspection report submitted to customer when delivery. |
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7) Are there adequate verification activities such as inspection and testing, to ensure product delivered meets customer requirements? |
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Yes, IQC for income raw materials process, IPQC during mass production once an hour in each machine process; FQC with random inspect and OQC before shipping. |
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8) Do you perform incoming inspection? |
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Yes, materials need to be produce with ISO standard. Based on IQL standard, if defect rate above acceptable rate, full batch to be retrun for reproduction. |
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9) Is there a process for handling customer complaints? |
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Any compliant, an problem report will be issued from our systyem for customer to fill out. Meeting will be held urgently with report to feedback solution to customers. |
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10) Are procurement sources evaluated and monitored? |
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A. Confirm suppliers' production qualification if they are ISO audited, etc. |
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B. Samples required for testing and evaluation. |
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C. Evaluated service, feedback condition, flexibility for cooperatation. etc. |
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11) Is there a process for handling nonconforming products? |
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Yes, Defect rate beyound acceptable rate will be full batch to be return. Defect rate within acceptable rate, defected item will be crushed. |
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